What's the purpose of the beta?

The iVideosongs beta is all about getting customer feedback. We started with an idea we're passionate about and now we're looking for help from other musicians to make it better. General comments should be directed to support@ivideosongs.com.

How often is the catalog updated?

The beta catalog features a sample of iVideosongs titles. We'll be adding more songs to the catalog each week. We are also asking for feedback about the songs customers want to learn to play. New title requests should be directed to suggest-songs@ivideosongs.com.

How long does it take for a requested song to be added to your catalog?

There are several factors that affect this, including the volume of requests for a particular song and the interest among publishers and artists to make it available. Unfortunately in some cases the required legal clearances for a specific song may take a long time to get or in worst cases, may never be released.

Are iVideosongs titles available worldwide?

Many iVideosongs titles are available to customers worldwide. There are some titles that may not be available in one region or another because of publishers' restrictions or other legal issues beyond our control.

Do I have legal rights to the songs I purchase from iVideosongs?

Yes. iVideosongs offers only titles that have been legally cleared by publishers and artists. This means customers legally own the titles they've purchased from iVideosongs. For more information, please see our full Terms of Use.

Can I share the iVideosongs titles I purchase with friends, on Internet video or file sharing sites?

No. Our contract with you allows you to enjoy iVideosongs titles on your own personal computer, iPod or other device. The contract specifically prohibits sharing these copyrighted titles with others, posting on Internet video sites or file sharing sites, or otherwise making iVideosongs content available over an electronic network where it could be accessed by others. For more information please see our full Terms of Use.

What steps does iVideosongs take to protect my privacy?

iVideosongs is committed to protecting the privacy of our customers. For full details, please see our privacy policy.

How can I log back in if I forget my password?

Please go to the Sign in page and click on the link "I forgot my password".  Enter the email address you used to register.  Submit your request and we will send you an email with instructions to reset your password.  You must act on those instructions within an hour of receiving the email.

Is the purchase process secure?

We use a 256-Bit SSL Certificate to transmit all Credit Card information to our server.  (The URL will start with https.)
Your credit card information is only used at the time of the transaction.  We do not store your credit card information on our servers.

How much space should I allocate on my computer for an iVideosongs title?

Make sure you have plenty of disk space. Allow at least 2 times more disk space than the file size itself. For a 200 MByte movie file, for example, you may need as much as 400 MBytes of free disk space.

How big are iVideosongs titles and how long should they take to download to my computer?

iVideosongs titles generally range in size from 200 MB to more than 500 MB. The download time will vary depending on your Internet connection speed. With a typical DSL or cable modem, a file may take 15 - 30 minutes to download. After downloading them to your computer or device, you will be able to enjoy them as often as you like, wherever you like, and won't need access to the Internet to do so.

iVideosongs titles are all shot in high definition, with a 1280 x 720 resolution. That's a big file that takes a very long time to arrive at common ISP download speeds. Today and throughout our beta period, we're delivering the files at a 960 x 540 resolution. This is about the same size as Apple TV - really good quality in our opinion and a reasonable time to get it squeezed thru the pipe and to your machine. We'll continue to monitor customer feedback on this topic and may offer the larger file size option in the future if demand merits it. And check our FAQ for the protocol to adapt the file to your iPod or other mobile device.

Why won't the download complete?

If you're having problems starting or completing a download, first:

• Make sure you're using a newer web browser, such as Safari, Firefox 2 or Internet Explorer 7. You can eliminate some problems by closing and reopening the browser, clearing its cache and removing unneeded cookies. Then try again from the beginning.
• Make sure you have plenty of disk space. Allow at least 2-3 times more disk space than the file size itself.
• Timing is everything – the problem may be with the Internet service or at our end. So try again later.
• Are you connecting from work? Some companies configure their firewalls to prohibit downloads. Try from home or check with your system administrator.

Where did my file go?

Depending on the browser used to download your purchase, and the action you take when the download starts, files may "disappear" at the end of initial playback.

To avoid "losing" a file, we caution that, whenever your browser offers a choice to "Save" or "Open"/"Run" upon start of download, you should always choose "Save" and direct the download to the desired location on disk.

If you're reading this caution after "losing" a download, following are suggestions for recovery of lost ivs_*.mov files:

FireFox

• From the Firefox "Tools" menu, open "Downloads" ...
• Right click on "Open" next to the .mov in the Downloads list and select "Open Containing Folder"
• Move the file to the desired location on the disk or "Open" the file from "Downloads" and "Save as" from your media player.
• If the file didn't show in the recent list, check your Desktop (the default destination for downloads unless otherwise specified)
• If not on your Desktop, go to Tools/Options - Main
• See where downloaded files are being directed.  Look in that directory for ivs_*.mov files.
• To improve future download experiences, go to "Tools/Options - Privacy" and check "Remember what I've downloaded", so the Downloads tool will lead you to "lost" files.

Internet Explorer 7.0 and greater

• Go to the "Tools" menu and select "Internet Options".
• On the "General" Tab, click the Settings button in the "Browsing History" section.
• On the "Temporary Internet Files" dialog, click the "View Files" button.
• Windows explorer will be launched with a list of files in your Internet cache.
• Look for files by name "ivs_<title you purchased_instrument category>*.mov".

Internet Explorer 6.0

• Go to the "Tools" menu and select "Internet Options".
• Windows explorer will be launched with a list of files in your Internet cache.
• On the Settings dialog, click the View Files... button.
• Windows explorer will be launched with a list of files in your Internet cache.
• Look for files by name  "ivs_<title you purchased_instrument category>*.mov".

What is the resolution of iVideosongs high-def titles?

iVideosongs titles are all shot in high definition, with a 1280 x 720 resolution. That's a big file that takes a very long time to arrive at common ISP download speeds. In order to make the download and storage process more manageable, we're delivering the files at a 960 x 540 resolution. This is about the same size as Apple TV – really good quality in our opinion and a reasonable time to get it squeezed thru the pipe and to your machine. We'll continue to monitor customer feedback on this topic and may offer the larger file size option in the future if demand merits it.

Please let us know your point of view by dropping us a note at support@ivideosongs.com.

What devices do you support?

iVideosongs titles will play on any device that supports the H.264 Video Codec. This includes any computer with QuickTime installed www.apple.com/quicktime and also devices including the iPod with Video, iTouch, AppleTV, iPhone and other mobile phones. You can use QuickTime or iTunes to convert our video to the right device.

Are there minimum system requirements for playing the videos?

We recommend the following specifications to play our Videos:

Macintosh

• 1.8 GHz PowerMac G5 or 1.83 GHz Intel Core Duo or faster Macintosh computer
• At least 256MB of RAM
• 64 MB or greater video card

Windows

• 2.8 GHz Pentium 4 or faster processor
• At least 512MB of RAM
• 64MB or greater video card
• Windows XP Service Pack 2 or Vista

Where should I store my iVideosongs titles on my computer?

Where iVideosongs titles live will vary depending on customer preference. Some customers will keep their iVideosongs title files on their desktop or in another folder. Others will organize them within iTunes.

Is there a way to print or slow down chord notation and tab?

We don't support printing at this time. You can pause the tab and notation images, or any part of an iVideosongs title, using the space bar on your computer or the pause button in the video control.

How can I get the video to play on my iPod/Handheld device?

Be aware that our video files are Apple TV sized so they won't play on hand-held devices unless converted. Do the following to convert our .mov files via iTunes:

• Select the lesson you the want to convert(it hi-lights blue when selected)
• Click ADVANCED in the iTunes toolbar.
• Choose CONVERT SELECTION TO...  pick   iPhone, iTouch, iPod.
• After the file is converted you will have a file that will sync to your device.

Why are the audio and video out-of-synch in QuickTime?

Please make sure that your are using QuickTime version 7.0 or greater. You can download the most current version from www.apple.com/quicktime/download.

If you experience choppy or out-of-synch playback in QuickTime on Windows setting QuickTime to run in "Safe Mode" may solve your video display problem. You can set QuickTime to do this as follows:

• Open QuickTime 7
• Click on the menus Edit \ Preferences \ QuickTime Preferences...
• Click the Advanced tab.
• Under the Video section select Safe mode (GDI only).
• Click the OK button.
• Restart QuickTime and try and replay the movie.

If putting QuickTime into Safe Mode doesn't resolve the playback problem, we suggest you try and play the video in the Free Adobe Media Player that can be downloaded at: www.adobe.com/products/mediaplayer.

This new player will play our h.264 content and is a good alternative if you are having QuickTime compatibility problems. This player will run on both windows and Mac.